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Frequently Asked Questions

Here, you can browse and search for frequently asked questions, including customer inquiries about our catalog products, Q&A about structural biology-related experiments, and answers to general questions to make your ordering process smoother and more effective. If you have additional questions, please contact us by phone or email and our customer service representatives will get back to you within three business days.

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  • Do you have promotions for bulk orders?

    We need to evaluate this request further with specific information. You can describe your specific needs in the inquiry form, or call us directly.

  • May I know the contact information of your distributor?

    You can find contact information for all of our distributors here: Distributors.

  • How should I use my coupon?

    You can get the coupon information on the promotional page, generally speaking, please paste the code in the "Project Description" column of the form when making an inquiry or purchase.

  • How to contact us?

    Creative Biostructure offers 24/7 customer service. You can call us directly, send us an email to , or leave us a message on online chat tool and we will get back to you within 24 hours.

  • When will you contact me after I submit the online inquiry form?

    Normally, our technical support manager will contact you within 24 hours.

  • Can I get a discount on the price?

    Creative Biostructure runs promotions on holidays. Follow our website for the latest promotions. For specific promotions, please contact our customer service staff. Thank you for your inquiry, and we look forward to your order.

  • How to ensure that the product reaches the customer safely and quickly?

    We will put them in ice packs or use another packaging according to the storage requirements of the product to ensure safety and stability during transportation.

  • How can I place an order?

    You can place your order in four ways: through the inquiry form at the bottom of the pages, online chat tool, phone, and by email. Either way, we will confirm your order with you via the email provided.

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